VeriTouch Banking CRM

Banking Corporations

Solution Availability: Asia Pacific

VeriTouch is an enterprise CRM system designed specifically for banking institutions. The system offers a complete 360 degree view of a customer in a unified front end with solutions for acquisition, retention and cross-selling.

VeriTouch is built on top of Dynamics 365, optimized with industry best practices, thereby enabling banks to place customer relationship management at the core of their digital transformation journey.

Through consolidating data from the organization’s systems and digital channels, VeriTouch provides a unified front end with standardized processes to serve customers more efficiently. It can also be used to effectively streamline and offer tailor made solutions to consumers.

ZILLIONe – Dynamics 365 Customer Service – Service Outline

Consulting Pre-Implementation Need Analysis & BPR Consulting Services

Licensing Licensing of Software / Cloud Software

Implement Migration and integration services to implement new solutions.

Support Ongoing technical support to maintain solutions.

Key Features

Gain holistic 360 degree views of customers with historic interactions listed

Cross-sell & up-sell products based on customer segmentation

Includes contact center module to automate inbound and outbound call handling

Guided process for on-boarding new customers with standardized KYC capturing

Powerful inbuilt loyalty management engine

Manage customized marketing campaigns

Service request & complaints management module to optimize service delivery

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