Microsoft Dynamics 365 – Customer Loyalty

SME’s & Large Enterprises

Solution Availability: Asia Pacific

The way how customers interact and engage with brands has changed significantly in an increasingly digital and connected world. Customer service delivery across multiple channels has become crucial in keeping customers satisfied and improving their overall experience.

Microsoft Dynamics 365 Customer Loyalty is an omni-channel solution enabling consistent customer service and experience delivery. The platform includes a robust portal for self-service, seamless agent interactions or management of on-field service requirements.

With Dynamics 365 for service delivery, agents can now react quickly to provide a fast and effective service, empowered with direct insights relevant to their roles, in order to drastically improve service levels.

ZILLIONe – Service Outline

Consulting

Pre-Implementation Need Analysis & BPR Consulting Services

Licensing

Licensing of Software / Cloud Software

Implement

Migration and integration services to implement new solutions.

Support

Ongoing technical support to maintain solutions.

Key Features

Track and maintain a complete 360 degree view of the customer including historic interactions and preferences

Real-time insights presented to the agent so that every interaction is personalized and contextual

Manage customer support tickets

Manage case routing and queuing

Create more personal experiences with customers

Mobile access to ensure anytime, anywhere access

Real time dashboards and analytics

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