Microsoft Dynamics 365 – Customer Loyalty

SME’s & Large Enterprises
Solution Availability: Asia Pacific
The way how customers interact and engage with brands has changed significantly in an increasingly digital and connected world. Customer service delivery across multiple channels has become crucial in keeping customers satisfied and improving their overall experience.
 
Microsoft Dynamics 365 Customer Loyalty is an omni-channel solution enabling consistent customer service and experience delivery. The platform includes a robust portal for self-service, seamless agent interactions or management of on-field service requirements.
 
With Dynamics 365 for service delivery, agents can now react quickly to provide a fast and effective service, empowered with direct insights relevant to their roles, in order to drastically improve service levels.

ZILLIONe – Service Outline

Consulting

Pre-Implementation Need Analysis & BPR Consulting Services

Licensing

Licensing of Software / Cloud Software

Implement

Migration and integration services to implement new solutions. 

Support

Ongoing technical support to maintain solutions.

Key Features

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Track and maintain a complete 360 degree view of the customer including historic interactions and preferences
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Real-time insights presented to the agent so that every interaction is personalized and contextual
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Manage customer support tickets
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Manage case routing and queuing 
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Create more personal experiences with customers
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Mobile access to ensure anytime, anywhere access
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Real time dashboards and analytics

Other CRM Solutions

Dynamics 365 – Sales Force Automation

SME’s & Large Enterprises

Gives sales and support teams the right tools to handle new clients efficiently, while growing existing relationships. Reduces time and effort spent as a whole by sales teams.

Dynamics 365 – Loyalty Program Management

SME’s & Large Enterprises

Design, run and manage loyalty programs easily with this solution. On-board your loyalty scheme to our custom developed loyalty program management solution. 

Dynamics 365 Education

Educational Institutions

Student centric platform to maximize student relationship management for educational institutes. Manage the entire process from lead generation to alumni engagement.

VeriTouch Banking CRM

Banking Corporations

VeriTouch is an enterprise CRM system targeted for financial institutions. Offers a complete 360 degree view of a customer.

Need more info to decide? Get in touch with our CRM experts.

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