Zillione is equipped with a solid tech team who can provide with all the levels of support as required by customers. We manage L1 and L2 support (24X7) and work with principals to bring you L3 support to fit the needs of the solutions that we deploy. We can also provide long term managed services at the customer sites by deploying our well-trained resources case by case basis.
We are backed by Zillione service support team who are managing all our service agreements. Our services support team provide timely reviews, informative reports and flexible adjustments as the customer infrastructures grow year by year. We have our unique platform to monitor and manage all the support requests in a well-organized manner reaching the highest levels of customer satisfaction.
What we offer through our CRM?
- Service tickets opening through portal and managed until it resolved.
- Escalation levels are managed itself through the system.
- Services Feedback is available.
- Comprehensive details and reports.