Major Responsibilities 

  • Develop healthy relationships with customer stakeholders by continuously engaging with them.
  • Ensuring all customer engagements are conducted professionally, ethically, and transparently.
  • Act as a customer advocate by being the voice of the customer in all internal business engagements.
  • Have a constant awareness of a customer’s business strategy and improve its effectiveness through digital transformation.
  • Build trust and create relationships among champions and key Executives within each account.
  • Become an expert in our deployed solutions and educate customers on the optimal utilization of the same.
  • Assist our customers in using our solutions to achieve timely and accurate deliverables.
  • Promoting the value of our solutions and services with brand image through enhanced customer experience.
  • Build relationships with assigned customers, help them with issues & continue delighting them with a positive, customer-centric attitude.
  • Optimize existing processes within the company and actively enhance all customer success initiatives.
  • Ensuring all set standards and procedures adhered to the best of the ability while understanding and being updated on policies and procedures related to your job role.


  • Prior experience in a similar role, 3+ years’ experience in enterprise customer service would be a definite advantage.
  • A bachelor’s degree in Business Management and fully /part qualified in CIMA, ACCA, CIM.
  • A results-driven attitude, a bias for learning and sharing, and the ability to thrive in a fast-paced, high growth, rapid changing environment.
  • Leadership skills and demonstrated capacity to develop and implement effective strategies, processes, and systems.