Job Description 

  • A professional approach in answering calls and provide information about services, taking input of issues and Customer Concerns.
  • Maintaining records of transactions and interactions.
  • Appropriate and timely follow-ups wherever required.
  • Escalate unresolved queries to respective departments

Candidate Profile 

  • Excellent communication skills (fluent English)
  • Good listening skills and escalating issues/concerns to the relevant stakeholders.
  • Ability to take and handle stress and pressure
  • Good interpersonal skills

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