- A professional approach in answering calls and provide information about services, taking input of issues and Customer Concerns.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments
- Excellent communication skills (fluent English)
- Good listening skills and escalating issues/concerns to the relevant stakeholders.
- Ability to take and handle stress and pressure
- Good interpersonal skills